Shipping policy
Thank you for shopping with BG Wardrobe.
Order Processing
All orders are processed within 1-3 business days. Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.
Pre-Orders
Pre-order items are available to purchase before they are ready for dispatch. The estimated dispatch date or production timeframe is stated on the relevant product page and may vary between products.
If unforeseen production delays occur, we will contact you with an updated estimated dispatch date. Once your pre-order has been dispatched, you will receive a confirmation email with tracking details. Delivery times shown below apply from the date of dispatch.
Domestic Shipping (Singapore)
Orders within Singapore are shipped via our local delivery partners. Delivery typically takes 1-5 business days after dispatch.
International Shipping
We ship worldwide via DHL Express. Delivery times vary depending on the destination country and are typically between 3-14 business days after dispatch.
Please note that delivery times are estimates and may be affected by customs processing, local courier delays, weather conditions, or other circumstances beyond our control.
Sustainable Shipping
We are committed to making more considered choices wherever possible, including how your order reaches you.
For international deliveries, BG Wardrobe participates in DHL Express GoGreen Plus, an initiative that supports the use of Sustainable Aviation Fuel (SAF) to reduce greenhouse gas emissions associated with air transportation.
Through this programme, we contribute towards lower-emission international shipping while continuing to provide the reliable and secure delivery experience expected from DHL Express.
There is no additional GoGreen Plus charge to our customers.
Customs Duties and Taxes
All applicable customs duties, taxes, and import fees will be calculated and collected at checkout where available. Customers will not be required to pay additional customs charges upon delivery.
Shipping Costs
Shipping charges are calculated at checkout based on the destination and order value.
Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email to monitor the progress of your delivery.
Incorrect Shipping Information
Please ensure that all shipping details are entered correctly at checkout. BG Wardrobe is not responsible for delays or additional shipping costs resulting from incorrect or incomplete address information.
Lost or Delayed Parcels
If your order has not arrived within the estimated delivery timeframe, please contact us at contact@bgwardrobe.com and we will assist in investigating the shipment.
Contact Us
If you have any questions regarding shipping, please contact us at contact@bgwardrobe.com.